Our lenses are custom-made for you. Once cut with your specific power & fitted in your desired frame, we cannot reuse the lenses again for anyone else. However, we really want you to be 100% happy with our products and services, which is why here’s a simplified cancellation policy for you.
Once your request is placed. You will receive an Email/SMS with all the necessary details. Any refund applicable will be made as per the Refund Policy.
| COMPLETE ORDER CANCELLATION | PARTIAL ORDER CANCELLATION |
|---|---|
| To cancel your full order, follow either one of the options below: Log In/Sign In: Visit ‘My Orders’ section & click on ‘Cancel Order’ to proceed with complete order cancellation.Contacting Our Customer Care: Users can connect with our Customer Care Executives at 8089823575 or send an e-mail to support@lensleague.com to request cancellation.Note: Cancellation is not allowed if the products are already dispatched. | Currently, partial cancellations are not allowed. No refunds will be made in case of partial order cancellation/return. |
Offer Specific Cancellations
In case you’ve availed any offer while placing your order, make sure you go through the entire Terms & Conditions of the specific offer before initiating a cancellation request.
[Other T&Cs mentioned here will also apply]
Unethical Purchase Policy
We endeavor to ensure a purchase or an offer is completely fool-proof, however, in case of unethical purchase, the below policy terms may come into effect.
- Lens League will not be liable to pay any refund to the customer/s in case if any purchase is made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes. All such orders will be cancelled whatsoever.
- Also, if it is observed that a user is placing multiple/bulk orders and is also returning/cancelling the same; Under this circumstance, Lens League reserves the right to charge a substantial return/cancellation fee (which could also be entire order amount) from the user if similar charges are also borne by Lens League.